MetLife Global Technology & Operations (GTO) is the division of MetLife that is responsible for leading the digital strategy, global technology, corporate services and customer service for the company’s global operations in more than 40 countries.
Together, we enable MetLife to deliver on the promise of helping our individual and institutional customers navigate their rapidly changing lives. We have the insight and inspiration to constantly innovate and leapfrog the industry in a dynamic environment that fosters creativity, growth and teamwork, and where standout ideas and effort are recognized and rewarded. If this is what you’re looking for in a career, then you belong at MetLife GTO.
US Technology Hub
By bringing together a wide array of technologists, we are creating a culture of digital innovation that's already delivering results.- Jim O’Donnell, Executive Vice President, Global Technology & Operations
To facilitate ideation, innovation and partnerships with leading digital companies, we’ve established a world-class technology hub in Cary, North Carolina. The new state-of-the-art building will be home to our global innovation center where startups will help us focus on technologies that improve our industry. From here, you’ll work on a range of exciting projects, both locally and globally, with colleagues from as far east as Ireland and Japan. For you, this means getting more ideas off your desk and into marketplaces all over the world, with the guidance of tech gurus who know how to launch products that make an impact – and a difference.View Technology Jobs
The global operations community shares a passion for continuously improving the way we deliver a differentiated customer experience. Each and every member of our team plays a critical role in making this happen.- Chris Smith, Head of Global Operations
In Global Operations, we deliver on our customer promises through every touchpoint finding the best ways to service our customers and driving continuous improvement. Whether it’s reimagining underwriting to simplify the onboarding process for our customers, ensuring an efficient and clear policy administration throughout the duration of a policy, or delivering on our promise during the claims process, our focus is always on our customers.View Operations Jobs
What is excellent customer service? It’s about advocacy, simplicity, consistency and choice. It’s about putting customers at the center of everything you do and delivering a distinctive experience. It’s earning the right to be the customer’s first choice.- Kristine Poznanski, Head of Global Customer Solutions
If you’re an experienced, dedicated and compassionate customer service representative who wants to help our millions of customers around the globe achieve financial security and independence, then the Global Customer Solutions center at MetLife is where you belong.View Customer Service Jobs
If you have the skill, drive, compassion and creativity to help bring all of this to life, then you belong at MetLife GTO.